Girls of Glam took over several Home Depots in Ontario to promote their home installations! That meant our staff had to become knowledgeable about Home Depot, their services, and also become part of the team. When we spoke to the girls about their experiences at this promotion we had such great feedback from each of them, we had to share it with our fans!
Telling customers about home installations and offering swag and really great prizes was the main focus for the GOG staff while they were working as brand ambassadors. However, we learned that they each went beyond what they were asked to do by becoming a member of the team, and really enjoying their time at the store.
Carolyn S. said that she felt like a team member while working there - and that everyone was like a family and very friendly. She took the time to ask customers what kinds of projects they were currently working on what sorts of projects they would like to work on in the future. This was something that really stood out to us because she was connecting with the customer beyond the present.
A lot of the girls also mentioned they were getting a lot of questions about where items were in the store. Although they were not asked to do so, they learned the layout of the store so they could be more helpful, and appear as though they were a member of the staff at that particular location.
When prizes ran out, the staff kept up the excitement of winning something by collecting the remaining swag and creating bundles of prizes they could give away so they had more to offer. It was also important that they knew what they were talking about, because they were getting some really important questions. They each had to attend a training session - however when they were asked a question and were unsure of the answer, they had no problem asking a staff member to help so the customer got exactly what they were looking for.
Carolyn S. had a slight challenge - coffee was being offered to customers in the booth she was presenting at. She had a feeling customers would go straight for the coffee and skip her. Instead she teased customers by saying they had to listen to her talk about what she was doing for a free cup of coffee - and it worked!
This promotion was really great! We had a wonderful group of staff working as BA's for Home Depot - including Evangelica who used to work at Home Depot! They each had impeccable customer service skills and represented Home Depot and Girls of Glam perfectly.
If you are looking for outsourced staff to provide customer service and brand representation contact us at Glam.promotion@gmail.com
No comments:
Post a Comment